Man: What's your dial-in number?
Computer support: And who, exactly, are you?
Man: I'm your best friend!
Computer support: You're not authorized. Bite me. Click.
It sure got me thinking of some things to do to improve the situation at my own workplace. So go and check it out of the library, or buy it.
The other book is What Liberal Media? by Eric Alterman. I've just started this one but it looks really good, a retort to Bias and the myth of the liberal media. Alterman is using facts and things like that to counter misinformation and meaningless babble. Buy it too.
People should read more. Books are good. Information is good.