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Apr. 9th, 2007 @ 09:35 pm Broken teakettle whistle
Current Mood: happyhappy
It's always worth asking. Our tea kettle's whistle broke this weekend, and that's bad. So I emailed the company:

To: Mail, Copco
Subject: Broken teakettle whistle

I own a Strata teakettle
that I received as a gift in Christmas, 2005. I really like it and it works great. Yesterday we were boiling some water and when I lifted the whistle to pour, it popped open and a metal disc and spring came flying out. I cannot figure out how to get it back together, and
it surely does not whistle in its present configuration.

I'm hoping you can tell me how to go about getting the whistle replaced, or what else we can do to make our teakettle whole again.

Thank you.

Mxxx Rxxxxxxx
2x Txxxxxxxx Axx
Cxxxxxx, NJ 0xxxx
(973) 6xx-xxxx

I figured they'd tell me I'm SOL, or sell me a whistle replacement kit. But I did much better than that:

From: "Mail, Copco" <copco@wilton.com>
Date: Mon, April 9, 2007 9:00 am
To: mxxx@chxxxxxxxxxx.org
Thank you for contacting us regarding your teakettle. Please accept my apologies for the inconvenience and disappointment you have encountered. We are sorry the broken parts are not replaceable. I would like to replace the kettle for you. Thank you for supplying all the information needed. You will be receiving a new Strata teakettle with in the next 3 weeks. We do not want the defective kettle back. If we can be of further assistance please let us know.
Customer service/Rxx

So, anyone want a slightly broken teakettle?
About this Entry
(Deleted comment)
[User Picture Icon]
Date:April 10th, 2007 12:27 pm (UTC)
It was ranked the Xth best place to live in America by Mxxxx Magazine!
[User Picture Icon]
Date:April 10th, 2007 07:29 pm (UTC)
We can never use the whistle feature on ours because the cats absolutely hate it.
[User Picture Icon]
Date:April 11th, 2007 01:07 am (UTC)
Now that's good customer service!

[User Picture Icon]
Date:April 11th, 2007 05:06 am (UTC)
If I were to ask for this teakettle, and then use a similarly worded email to the company, could I get a brand new unbroken teakettle?
[User Picture Icon]
Date:April 11th, 2007 06:54 pm (UTC)
I could not endorse such an activity.

So, you want the kettle or not?